Privacy Policy

1.Privacy Policy – Shipzy

This Privacy Policy (“Policy”) explains how Wham Vision Private Limited (CIN: U35303KA2022PTC163832), trading as Shipzy (“we,” “us,” “our,” or “Company”), collects, uses, stores, shares, and protects your personal information when you use our website (shipzy.in) and services.

Registered Office:
4th Floor, Cafe Coffee Day, Thanks Court, 3rd B Main Rd, behind CMR Main Road, HBRR Layout 3rd Block, Bengaluru, Karnataka 560043, India

We are committed to protecting your privacy and handling your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant data protection regulations.

By accessing our Website or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with this Policy, please do not use our services.

2. INFORMATION WE COLLECT

We collect the following types of information to provide and improve our services:

2.1 Personal Information

When you use our services, we may collect:

Basic Contact Information:

• Full name
• Mobile phone number(s)
• Email address
• Residential or business address

Shipment-Related Information:

• Pickup and delivery addresses
• Package contents (as declared by you)
• Package weight and dimensions
• Declared value of goods
• Special handling instructions

Payment Information:

• Payment method used (UPI, bank transfer, Razorpay)
• Transaction ID and payment confirmation details
• Billing address (if different from contact address)

Note: We do not store credit/debit card numbers, CVV codes, or banking passwords. All payment processing is handled securely by third-party payment gateways.

Identity Documents (for International Shipments or Verification): In certain cases, we may collect:

• Passport number and copy
• Visa details and copy
• Driver’s license number and copy
• Other government-issued ID documents

These documents are collected only when necessary for customs clearance, identity verification, or compliance with regulatory requirements.

2.2 Usage Data

We automatically collect certain information when you visit our Website, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Date and time of access
• Device information (mobile, desktop, tablet)

This data is collected through Google Analytics and is used to analyze website performance and improve user experience.

2.3 Communication Data

• Messages exchanged via WhatsApp (including text, images, and documents)
• Emails sent to or received from our email address
• SMS or phone call records (if relevant to service delivery)

All WhatsApp communications are end-to-end encrypted and stored only within the WhatsApp platform. We do not transfer this data to any external database.

2.4 Cookies and Tracking Technologies

Our Website may use cookies (small text files stored on your device) to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

• To process bookings and provide courier, luggage shipping, and logistics services

• To arrange pickup and delivery of shipments

• To coordinate with our drivers, agents, and third-party carriers

• To track shipments and provide status updates

• To handle customs clearance and documentation (for international shipments)

3.2 Communication

• To confirm bookings and send payment receipts

• To send shipment tracking updates via WhatsApp, SMS, or email

• To contact you regarding delivery schedules, delays, or issues

• To respond to inquiries, complaints, or feedback

3.3 Payment Processing

• To process payments securely through Razorpay, UPI, or bank transfers

• To issue invoices and maintain financial records

3.4 Legal Compliance

• To comply with Indian laws, regulations, and court orders

• To respond to requests from government authorities, customs, or law enforcement agencies

• To prevent fraud, illegal activities, or misuse of our services

3.5 Improvement of Services

• To analyze usage patterns and improve our Website and services

• To understand customer preferences and enhance user experience

• To develop new features and services

3.6 Marketing and Promotions (with Consent)

• To send promotional offers, discounts, or service updates (only if you have consented)

• You may opt out of marketing communications at any time by contacting us

4. HOW WE STORE AND PROTECT YOUR INFORMATION

4.1 WhatsApp Communication

• All customer communications are conducted through encrypted WhatsApp messaging.

• WhatsApp uses end-to-end encryption, which means that only you and we can read the messages. No third party, including WhatsApp, can access the content.

• We do NOT store customer data in any internal database, server, or CRM system.

• All information shared via WhatsApp (including personal details, shipment information, and documents) is retained only in the WhatsApp chat history, which is encrypted.

4.2 Payment Information

• Payment transactions are processed through Razorpay, UPI, and bank transfers.

• We do NOT store credit/debit card numbers, CVV codes, expiry dates, or banking passwords.

• Payment information is handled securely by the respective payment gateways in compliance with PCI-DSS (Payment Card Industry Data Security Standard) and RBI guidelines.

4.3 Identity Documents

• Identity documents (passport, visa, driver’s license) are collected only when necessary for customs or verification purposes.

• These documents are shared via encrypted WhatsApp and are not stored in any separate database.

• We delete or destroy such documents once they are no longer required for the intended purpose.

4.4 Data Security Measures

While we take reasonable measures to protect your information, including the use of:

• Encrypted communication channels (WhatsApp)

• Secure payment gateways

• Limited access to customer information (only authorized personnel)

We cannot guarantee absolute security due to the inherent risks of electronic communication and data transmission over the internet. By using our services, you acknowledge and accept these risks.

5. THIRD-PARTY SERVICES AND DATA SHARING

5.1 Third-Party Courier Partners

We use third-party courier and logistics providers, including:

• Delhivery

• Movin

• Blowdart

• DHL

• FedEx

• Other local and international carriers

We do NOT share your personal data (name, address, contact details) with these courier partners for commercial purposes.

However, basic shipment information (such as pickup/delivery address and tracking details) may be shared with courier partners only to the extent necessary to fulfill the delivery service.

5.2 Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google LLC, to analyze website traffic and usage.

Information Collected by Google Analytics:

• IP address (anonymized)

• Browser type and version

• Device type

• Pages visited and time spent

• Referring source

Google Analytics uses cookies and may collect data in accordance with Google’s Privacy Policy. For more information, visit: https://policies.google.com/privacy

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

5.3 Payment Gateways

We use the following payment services:

• Razorpay (for card and UPI payments)

• UPI apps (Google Pay, PhonePe, Paytm, etc.)

• Bank transfers (NEFT, RTGS, IMPS)

These payment services have their own privacy policies and security measures. We do not control or manage data processed by these third parties. For more information, please refer to:

• Razorpay Privacy Policy: https://razorpay.com/privacy/

• Google Pay Privacy Policy: https://payments.google.com/privacy

• PhonePe Privacy Policy: https://www.phonepe.com/privacy-policy/

5.4 Customs and Government Authorities

We do NOT proactively share customer data with customs authorities or other government agencies.

However, if legally required by Indian or international law, court order, or regulatory directive, we may be obligated to provide customer information (such as shipment details, identity documents, or contact information) to:

• Customs authorities (for international shipments)

• Law enforcement agencies

• Tax authorities

• Regulatory bodies

In such cases, we will only share the minimum information necessary to comply with the legal requirement.

5.5 No Sale or Rental of Data

We do NOT sell, rent, or lease your personal information to third parties for marketing, advertising, or any other commercial purposes.

6. DATA RETENTION

6.1 WhatsApp Chat History

• Customer data shared via WhatsApp is retained only in the encrypted WhatsApp chat history.

• We do not have a separate retention policy for WhatsApp messages, as they are controlled by the WhatsApp platform.

• WhatsApp chat history may be retained indefinitely unless manually deleted by us.

6.2 Payment Records

• Payment transaction records are retained for 7 years to comply with Indian tax and accounting laws.

6.3 Identity Documents

• Identity documents (passport, visa, driver’s license) are deleted or destroyed once the shipment is completed and the documents are no longer required for customs or verification purposes.

6.4 Website Analytics Data

• Google Analytics data is retained in accordance with Google’s data retention policies.

7. YOUR RIGHTS

Under Indian data protection laws, you have the following rights:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Contact us to request a copy of your data.

7.2 Right to Correction

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request correction or update.

7.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory requirements. However, we may be required to retain certain information for:

• Legal compliance (tax records, payment records)

• Dispute resolution

• Enforcement of our Terms & Conditions

7.4 Right to Withdraw Consent

If you have consented to marketing communications or other optional data processing, you may withdraw your consent at any time by contacting us.

7.5 Right to Opt-Out

You may opt out of:

• Marketing emails or promotional SMS (click “Unsubscribe” or contact us)

• Google Analytics tracking (use Google’s opt-out tool)

• Cookies (through your browser settings)

7.6 Right to Complain

If you believe that we have violated your privacy rights or applicable data protection laws, you may lodge a complaint with us. If you are not satisfied with our response, you may escalate the matter to the appropriate regulatory authority.

8. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. INTERNATIONAL DATA TRANSFERS

For international shipments, your personal information (such as name, address, and shipment details) may be transferred to and processed in countries outside India, including:

• Destination countries for customs clearance

• Countries where our courier partners operate

These countries may not have the same level of data protection as India. However, we ensure that such transfers are conducted in accordance with applicable laws and that appropriate safeguards are in place.

10. SECURITY BREACHES

While we take reasonable measures to protect your information, no system is completely secure. In the unlikely event of a data breach that compromises your personal information, we will:

• Notify affected customers as soon as reasonably practicable

• Take corrective measures to prevent further breaches

• Cooperate with relevant authorities if required

By using our services, you acknowledge and accept the inherent risks of electronic communication and data transmission.

11. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites (e.g., courier partner tracking pages, payment gateways). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. AMENDMENTS TO THIS POLICY

12.1 Right to Modify

We reserve the right to modify, amend, or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our Website.

12.2 Your Responsibility

It is your responsibility to review this Policy periodically. Continued use of our services after changes are posted constitutes acceptance of the modified Policy.

12.3 Notification of Material Changes

For material changes (such as changes in how we use your data or with whom we share it), we may notify you via:

• Email

• WhatsApp message

• A prominent notice on our Website

13. CONSENT

By using our Website or services, you:

• Consent to the collection, use, storage, and disclosure of your personal information as described in this Policy.

• Acknowledge that you have read, understood, and agree to the terms of this Policy.

• Understand that you may withdraw consent at any time, subject to legal and contractual limitations.

14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Wham Vision Private Limited
Registered Office: 4th Floor, Cafe Coffee Day, Thanks Court, 3rd B Main Rd, behind CMR Main Road, HBRR Layout 3rd Block, Bengaluru, Karnataka 560043, India
CIN: U35303KA2022PTC163832
Website: https://shipzy.in
Email: Hello@shipzy.in
Phone: +919584429584
WhatsApp: +919584429584

We will respond to your inquiries within 5-7 business days.

15. GOVERNING LAW AND JURISDICTION

15.1 Governing Law

This Privacy Policy is governed by the laws of India, including:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Other applicable Indian data protection and privacy laws

15.2 Jurisdiction

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

16. SUMMARY OF KEY POINTS

For quick reference: