TERMS AND CONDITIONS

Effective Date: November 25, 2025
Last Updated: November 25, 2025

1. INTRODUCTION AND ACCEPTANCE

Welcome to Shipzy (the “Website”), operated by Wham Vision Private Limited (CIN: U35303KA2022PTC163832), a company incorporated under the Companies Act, 2013, with its registered office at:

4th Floor, Cafe Coffee Day, Thanks Court, 3rd B Main Rd, behind CMR Main Road, HBRR Layout 3rd Block, Bengaluru, Karnataka 560043, India

These Terms and Conditions (“Terms”) govern your use of our services, including but not limited to domestic and international airport courier services, luggage shipping, pickup and delivery services from airports, hotels, and other designated locations.

By accessing our Website, engaging with us through WhatsApp or any other communication channel, making a booking, or using our services, you (“Customer,” “you,” or “your”) unconditionally agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using our services.

2. DEFINITIONS

For the purpose of these Terms:

“Company,” “we,” “us,” or “our” refers to Wham Vision Private Limited trading as Shipzy.
“Services” means all courier, logistics, pickup, delivery, and related services provided by the Company.
“Customer,” “you,” or “your” refers to any individual or entity using our Services.
“Shipment” means any package, luggage, parcel, or goods handed over to us for transportation.
“Consignor” means the sender of the Shipment.
“Consignee” means the receiver of the Shipment.
“Said to Contain Basis” means we accept the Shipment based solely on the Customer’s declaration of its contents without verification (except where mandatory inspection is required).
“Force Majeure” means any event beyond our reasonable control as detailed in Clause 11.

3. SCOPE OF SERVICES

3.1 Services Offered

We provide the following services:

Domestic Airport Courier Services – pickup and delivery of shipments to and from airports within India
International Airport Courier Services – pickup and delivery of shipments to and from international destinations
Luggage Shipping Services – transportation of personal luggage and baggage
Airport Pickup Services – collection of shipments from airport terminals, cargo facilities, or designated airport areas
Hotel Pickup Services – collection of shipments from hotels and accommodation facilities
Point-to-Point (PJ) Pickup Services – customized pickup and delivery from specified locations

3.2 Service Availability

Services are subject to availability, operational feasibility, and compliance with applicable laws. We reserve the right to refuse service at our sole discretion, including but not limited to situations involving prohibited items, high-risk shipments, non-payment, or violation of these Terms.

4. BOOKING AND CONFIRMATION

4.1 Booking Process

Customers may initiate service requests through:

Our Website (shipzy.in)
WhatsApp communication
Email or phone communication
Any other channel authorized by us

4.2 Booking Confirmation

A booking is only confirmed when:

We explicitly communicate confirmation via WhatsApp, email, or SMS; AND
The Customer has made the required advance payment as specified

No booking is considered final until both conditions are met. Verbal discussions, preliminary quotes, or ongoing conversations do not constitute a confirmed booking.

4.3 Information Accuracy

You are solely responsible for providing accurate and complete information, including:

Pickup and delivery addresses
Contact details (phone numbers, email addresses)
Shipment contents and declared value
Any special handling requirements
Recipient information

Any errors, omissions, or false information provided by you may result in delays, failed deliveries, additional charges, or cancellation of services without refund.

5. PAYMENT TERMS

5.1 Payment Methods

We accept payments through:

Razorpay payment gateway
UPI (Google Pay, PhonePe, Paytm, etc.)
Bank Transfer (NEFT/RTGS/IMPS)
QR Code payments to our designated bank account

5.2 Advance Payment

Advance payment is mandatory for airport pickup services and may be required for other services at our discretion. No service will commence until payment is received and confirmed.

5.3 Additional Charges

You agree to pay any additional charges that may arise, including but not limited to:

Re-delivery or re-pickup charges due to incorrect information
Storage charges for uncollected shipments
Customs duties, taxes, or clearance fees (for international shipments)
Detention charges for delayed pickups
Insurance premiums (if opted)
Charges for special handling or packaging

5.4 Invoicing

Invoices will be issued after service completion. For B2B customers, separate invoicing terms may apply as per mutual agreement.

6. “SAID TO CONTAIN” BASIS – CRITICAL TERMS

6.1 Domestic Shipments

For all domestic shipments, we operate strictly on a “said to contain” basis. This means:

We accept the Shipment based solely on your verbal or written declaration of its contents.
We do NOT open, inspect, verify, or validate the contents of any domestic shipment.
We rely entirely on the accuracy and honesty of your declaration.
You are solely responsible for the actual contents of the Shipment.

6.2 International Shipments

For international shipments:

We may open and inspect shipments to comply with customs regulations and airline security requirements. If we discover that the declared contents do not match the actual contents, we reserve the right to:

Refuse to ship the item
Report the discrepancy to authorities
Charge you for any costs incurred
Hold you liable for any legal consequences

6.3 Customer’s Liability for Concealed Items

If you intentionally conceal, misrepresent, or fail to declare the true contents of a Shipment:

You shall be solely and fully liable for all legal, financial, and regulatory consequences.
We shall not be held responsible for any seizure, confiscation, fines, penalties, or legal action arising from such concealment.
You agree to indemnify and hold us harmless from all claims, damages, losses, and expenses (including legal fees) arising from your misrepresentation.
We may immediately terminate the service and forfeit any payments made.

6.4 Prohibited Concealment

Concealing or falsely declaring items to evade customs duties, import/export restrictions, or airline regulations is strictly prohibited and may constitute a criminal offense under Indian and international laws.

7. PROHIBITED AND RESTRICTED ITEMS

7.1 Absolutely Prohibited Items

We will NOT ship the following under any circumstances:

Narcotics, drugs, psychotropic substances, or controlled substances
Weapons, firearms, ammunition, explosives, or military equipment
Flammable substances, gases, liquids, or materials (kerosene, petrol, chemicals, aerosols, etc.)
Hazardous materials as classified by IATA or DGCA regulations
Live animals, plants, seeds, or biological specimens
Perishable food items requiring refrigeration
Currency, negotiable instruments, bearer bonds, or monetary equivalents
Precious metals, gems, diamonds, gold, silver jewelry, or bullion
Antiques, artwork, or culturally significant items requiring special permits
Counterfeit goods, pirated content, or items violating intellectual property rights
Pornographic, obscene, or morally objectionable materials
Items banned under Indian law or the laws of the destination country

7.2 Restricted Items Requiring Disclosure

The following items may be shipped only with prior approval and proper declaration:

Electronics (tablets, laptops, televisions, speakers, mobile phones, gaming consoles)
Fragile items (glassware, ceramics, mirrors, porcelain)
Liquids or gels (perfumes, cosmetics, beverages)
Batteries (lithium-ion batteries, power banks)
Medicines or pharmaceuticals (prescription drugs, supplements)
Documents of high importance (passports, legal papers, contracts)
Wedding-related items (wedding dresses, ceremonial items, decorations)
High-value items exceeding ₹50,000 (require mandatory insurance)

Failure to disclose restricted items may result in shipment refusal, seizure, or legal consequences. We bear no liability for undisclosed restricted items.

7.3 Special Handling Items

If you wish to ship restricted items:

You must inform us in advance during the booking process.
Special handling charges and insurance may apply.
We reserve the right to refuse shipment of any restricted item at our sole discretion.
You must comply with all packing, labeling, and documentation requirements.

7.4 Customer Acknowledgment

By using our Services, you acknowledge and confirm that:

Your Shipment does not contain any prohibited items.
All restricted items have been properly declared.
You have obtained all necessary licenses, permits, or approvals (if required).
You accept full responsibility for any consequences arising from shipping prohibited or undeclared items.

8. INSURANCE AND DECLARED VALUE

8.1 Insurance Requirement

Mandatory insurance is required for:

Shipments with a declared value exceeding ₹50,000
Fragile, high-value, or sensitive items (at our discretion)

8.2 Insurance Arrangement

Insurance must be arranged by the Customer through an authorized insurance provider.
The Shipment must be insured for its full declared value.
Proof of insurance must be provided to us before shipment acceptance.
We do not provide insurance services directly.

8.3 Uninsured Shipments

For shipments without insurance:

Our maximum liability is ₹3,000 per shipment for damage or loss (see Clause 9).
We strongly recommend insurance for all valuable items.

8.4 Old or Used Items

Insurance is only available for new, original items with valid purchase proof. We do not accept responsibility for loss or damage to old, used, or second-hand items beyond the limits specified in Clause 9.

9. LIMITATION OF LIABILITY

9.1 Maximum Liability for Damage

In the event of damage to a Shipment during transit, our maximum liability is limited to ₹3,000 (Rupees Three Thousand Only) per shipment, regardless of the actual value of the damaged goods, unless:

The Shipment is insured for a higher value (in which case insurance terms apply), OR
A separate written agreement specifies a different liability limit

9.2 Conditions for Liability

We shall only be liable for damage if:

The damage occurred while the Shipment was in our custody.
The Customer provides photographic evidence of the damage within 24 hours of delivery.
The damage was not caused by:
- Improper packing by the Customer
- Nature of the goods (fragile, perishable, inherently defective)
- Force Majeure events (see Clause 11)
- Acts or omissions of the Customer or Consignee

9.3 No Liability for Loss or Theft

We do not accept liability for:

Complete loss of shipment due to theft, robbery, or misappropriation by third parties
Partial loss of contents (e.g., missing items from a package)
Loss occurring outside our custody (e.g., at customs, at Consignee’s premises)

All shipments are at the Customer’s risk. Insurance is strongly recommended.

9.4 Third-Party Carrier Liability

We use third-party courier partners including Delhivery, Movin, Blowdart, DHL, FedEx, and other logistics providers. These third-party carriers do not accept any liability or responsibility for loss, damage, or delay. Any claims must be directed to us in accordance with these Terms, and our liability remains as specified herein.

9.5 No Liability for Delays

We shall NOT be liable for any delays in pickup or delivery caused by:

Flight delays, cancellations, or rescheduling
Traffic congestion, road closures, or route diversions
Vehicle breakdown or mechanical failures
Customs clearance delays (for international shipments)
Strikes, bandhs, protests, or civil unrest
Natural disasters, adverse weather conditions, floods, earthquakes, or acts of God
Pandemics, epidemics, or health emergencies
Government restrictions, lockdowns, curfews, or regulatory actions
Incorrect or incomplete address provided by the Customer
Consignee unavailability or refusal to accept delivery
Festivals, public holidays, or non-working days
Any other Force Majeure event (see Clause 11)

No refunds, compensation, or damages shall be payable for any delay, howsoever caused.

9.6 Consequential Damages

We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to:

Loss of profits, revenue, or business opportunities
Emotional distress or mental anguish
Loss of data or information
Reputational harm
Costs of alternative arrangements

9.7 Total Liability Cap

Our total aggregate liability arising from or related to your use of our Services, whether in contract, tort, or otherwise, shall not exceed ₹3,000 per shipment or the amount paid by you for the specific service, whichever is lower.

10. INTERNATIONAL SHIPMENTS – CUSTOMS AND DUTIES

10.1 Customs Clearance

For international shipments:

Customs clearance is primarily the Customer’s responsibility.
In certain cases, we may assist with customs clearance, but this does not transfer liability to us.
Consignor or Consignee involvement is often mandatory for customs clearance. Failure to cooperate may result in shipment delays or abandonment.

10.2 Customs Duties and Taxes

All customs duties, import/export taxes, and other levies are the Customer’s responsibility.
We may pay such duties on your behalf in certain cases, but you must reimburse us immediately upon demand.
Non-payment of customs dues may result in shipment confiscation or return.

10.3 Customs Seizure or Rejection

We shall not be held liable if:

Customs authorities seize, confiscate, reject, or destroy the Shipment.
Shipment is delayed, detained, or held for inspection by customs.
Shipment is returned to origin due to customs non-compliance.

Customs decisions are made by government authorities and are beyond our control. No refunds or compensation shall be payable for customs-related issues.

10.4 Customer’s Duty to Comply

You must:

Provide accurate customs documentation (invoices, declarations, permits)
Declare the true value and nature of goods
Comply with import/export regulations of both India and the destination country
Respond promptly to customs inquiries

Failure to comply may result in penalties, fines, or legal action for which you shall be solely responsible.

11. FORCE MAJEURE

11.1 Definition

“Force Majeure” means any event or circumstance beyond our reasonable control, including but not limited to:

Acts of God: Earthquakes, floods, cyclones, storms, tsunamis, landslides, lightning, fires
Weather Conditions: Fog, heavy rain, snow, extreme heat, dust storms
Pandemics and Epidemics: COVID-19, influenza, or other infectious disease outbreaks
Government Actions: Lockdowns, curfews, emergency orders, regulatory changes, import/export bans
Civil Unrest: Strikes, protests, riots, bandhs, demonstrations, political instability
Transportation Disruptions: Flight cancellations/delays, airport closures, vehicle breakdowns, fuel shortages
Telecommunications Failures: Internet outages, server failures, network disruptions
Terrorism and War: Acts of terrorism, war, invasion, military operations
Accidents and Incidents: Road accidents, collisions, cargo terminal closures

11.2 Effect of Force Majeure

In the event of Force Majeure:

We shall be excused from performance of our obligations to the extent affected by the Force Majeure event.
No liability shall attach to us for delays, non-performance, or failure to deliver.
No refunds, compensation, or damages shall be payable.
We will make reasonable efforts to resume services as soon as practicable.

11.3 Customer Acknowledgment

You acknowledge and accept that logistics and courier services are subject to inherent risks and uncertainties. By using our Services, you accept the risk of Force Majeure events and agree not to hold us liable for events beyond our control.

12. CUSTOMER RESPONSIBILITIES

12.1 Accurate Information

You must provide:

Correct pickup and delivery addresses with complete details (building name, floor, landmarks, PIN code)
Working contact numbers (mobile, alternate numbers)
Accurate email addresses
Correct Consignee details

12.2 Availability

You must ensure:

Someone is available at the pickup location at the scheduled time.
The Consignee or authorized person is available at the delivery location.
Contact numbers are reachable during transit.

If you or the Consignee are unavailable, and we incur additional costs for re-attempts, storage, or return, you shall bear those costs. No refunds shall be issued.

12.3 Proper Packing

You are responsible for packing the Shipment securely to prevent damage during transit.
Fragile items must be packed with adequate cushioning, padding, and protective materials.
We are not liable for damage caused by inadequate or improper packing.

12.4 Compliance with Laws

You must ensure that:

The Shipment complies with all applicable laws, regulations, and airline/courier policies.
You have obtained all necessary licenses, permits, or approvals.
The Shipment does not violate any import/export restrictions.

12.5 Timely Response

You must respond promptly to:

Requests for additional information or documentation
Customs queries or clearance requirements
Delivery coordination messages

Failure to respond may result in delays, additional charges, or shipment abandonment without refund.

13. INCORRECT ADDRESS AND UNAVAILABILITY

13.1 Wrong Pickup Address

If you provide an incorrect pickup address:

Our personnel may travel to the wrong location, incurring time and fuel costs.
You shall be charged for the wasted trip, and a rescheduling fee will apply.
No refund shall be issued for the original booking amount.

13.2 Wrong Delivery Address

If the delivery address is incorrect:

The Shipment may be delivered to the wrong recipient.
Re-delivery to the correct address will incur additional charges payable by you.
We are not liable for loss or damage if the Shipment is delivered to the address you provided.

13.3 Customer/Consignee Unavailability

If you or the Consignee are unavailable:

We will attempt delivery up to two times at no extra cost.
After two failed attempts, storage charges will apply at ₹100 per day (or as notified).
If the Shipment remains uncollected for 7 days, it may be treated as abandoned and disposed of without liability.
No refunds shall be issued for failed deliveries due to your unavailability.

13.4 Unreachable Contact Numbers

If the contact numbers you provide are:

Switched off
Not reachable
Incorrect or disconnected

We shall not be liable for any delays or failed deliveries. You must ensure that contact numbers are accurate and reachable at all times.

14. DATA COLLECTION AND PRIVACY

14.1 Information Collection

We collect the following information:

Name, address, contact details
Shipment details (contents, weight, dimensions, declared value)
Payment information (processed through secure gateways)
In certain cases: Visa details, passport information, driver’s license details (for international shipments or identity verification)

14.2 Communication via WhatsApp

All customer communications are conducted through encrypted WhatsApp messaging.
We do not store customer data in any internal database or server.
All information is retained only in WhatsApp chat history, which is end-to-end encrypted.

14.3 Third-Party Services

We use:

Google Analytics for website traffic analysis
Razorpay, UPI, and bank payment gateways for payment processing

These services have their own privacy policies. We do not control or manage data processed by these third parties.

14.4 Data Sharing

We do not share customer data with courier partners for commercial purposes.
We do not share data with customs authorities unless legally required to do so under Indian or international law.
If customs or government agencies request information about a Shipment, we may be obligated to provide it in compliance with legal obligations.

14.5 Data Security

While we take reasonable measures to protect your information, we cannot guarantee absolute security. By using our Services, you accept the inherent risks of electronic communication and data transmission.

For detailed information, please refer to our Privacy Policy [link to Privacy Policy page].

15. REFUND POLICY

15.1 Refunds for Damage

Refunds are only issued for damaged shipments, subject to the conditions in Clause 9.
Maximum refund amount is ₹3,000 per shipment (unless insured for higher value).
Refund requests must be made within 24 hours of delivery with photographic evidence.

15.2 No Refunds for Delays

Absolutely no refunds shall be issued for delays caused by:

Flight delays, cancellations, or rescheduling
Traffic, vehicle breakdown, or route diversions
Customs clearance delays
Strikes, bandhs, or civil unrest
Natural disasters, adverse weather, or Force Majeure events
Government restrictions, lockdowns, or curfews
Festivals or public holidays
Incorrect address or customer unavailability
Any other cause beyond our control

15.3 No Refunds for Loss

No refunds shall be issued for:

Lost shipments (insurance strongly recommended)
Theft or misappropriation by third parties
Customs seizure or confiscation
Shipments abandoned due to customer non-cooperation

15.4 Cancellation by Customer

If you cancel a booking:

Before pickup: Cancellation charges may apply (minimum 20% of booking amount).
After pickup: No refunds will be issued once the Shipment is in transit.

For full details, please refer to our Refund Policy [link to Refund Policy page].

16. INTELLECTUAL PROPERTY

All content on the Website, including text, graphics, logos, images, and software, is the property of Wham Vision Private Limited and is protected by Indian and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wham Vision Private Limited, its directors, officers, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms
Your violation of any law or regulation
Your misrepresentation or concealment of Shipment contents
Shipping of prohibited or restricted items
Infringement of third-party rights
Negligence or willful misconduct on your part

This indemnification obligation shall survive termination of these Terms.

18. DISPUTE RESOLUTION AND GOVERNING LAW

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

18.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

18.3 Dispute Resolution Process

Before initiating legal proceedings, both parties agree to:

Attempt to resolve the dispute amicably through good-faith negotiations.
If negotiations fail, the dispute may be referred to mediation or arbitration as mutually agreed.

18.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not as part of a class action, consolidated action, or representative action.

19. AMENDMENTS AND MODIFICATIONS

19.1 Right to Amend

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Website.

19.2 Your Responsibility

It is your responsibility to review these Terms periodically. Continued use of our Services after changes are posted constitutes your acceptance of the modified Terms.

19.3 Notification

For material changes, we may notify customers via email, WhatsApp, or a notice on the Website.

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. WAIVER

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Wham Vision Private Limited.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Wham Vision Private Limited regarding the use of our Services and supersede all prior agreements, understandings, or representations.

23. CONTACT INFORMATION

For questions, concerns, or complaints regarding these Terms or our Services, please contact us:

Wham Vision Private Limited
Registered Office: 4th Floor, Cafe Coffee Day, Thanks Court, 3rd B Main Rd, behind CMR Main Road, HBRR Layout 3rd Block, Bengaluru, Karnataka 560043, India
CIN: U35303KA2022PTC163832
Website: https://shipzy.in
Email: Hello@shipzy.in
Phone: +919584429584
WhatsApp: +919584429584

24. ACKNOWLEDGMENT AND ACCEPTANCE

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to be bound by these Terms.
You accept all risks associated with courier and logistics services.
You understand the limitations of our liability as specified herein.
You will not hold us liable for events beyond our reasonable control.
You will comply with all applicable laws and regulations.
You will provide accurate information and cooperate in good faith.
You accept that refunds are limited to damaged shipments only (up to ₹3,000).
You understand that delays of any nature do not entitle you to refunds or compensation.